TWO STEP VERIFICATION (2SV)

Enhanced online security to protect your account.

What is Two-Step Verification?

Two-Step Verification (2SV) is a more secure secure way to login to Online Banking, protecting your account from unauthorized access. Rather than answering multiple challenge questions, you'll be sent a single-use verification code by SMS text message or email. There is no need to remember any answers to challenge questions!

2SV will only be required when an unusual login is detected.

Why is 2SV Required?

We are commited to providing you with a safe and protected online banking experience. Two-Step Verification is a great way to reduce fraud risks and further secure all your online banking need accounts.

As cyber-threats become more sophisticated, the use of challenge questions is growing more vulnerable to these threats. 2SV replaces challenge questions with a stronger, more secure authentication. Giving you peace-of-mind knowing you are better protected.

How to Enroll for 2SV

Step 1

Login to Online Banking from the Interior Savings website or mobile app. You may notice that our login process looks a little different than before.

Step 2

If this is your first login, you'll be prompted to enroll in Two-Step Verification.

Step 3

The prompts will ask you to enter either a mobile phone number or email address to receive your verification code.

Step 4

Open the email or SMS text message and enter the verification code included in the body of the message to login to your account.

**Don't mistake the SMS sender number for your verification code

Self-Serve PAC Reset

Forgot your Personal Access Code (PAC)? Self-Serve PAC Reset is a feature that will allow you to reset your PAC* whenever you need.

How to Reset Your PAC

1.) Login to Online Banking.
2.) Select the "Forgot Password?" link on the Login page.
3.) A verification screen will appear. Complete the prompts in verification process.
4.) Once you have successfully completed the verification process you may enter and confirm your new Strong PAC.
5.) A Success screen will appear and you are now able to login to Online Banking using your new PAC.

*Please note, this feature is not available for Small Business members.

2SV must already be enabled for Self-Serve PAC Reset. If 2SV is not enabled, please call our Member Service Centre at 1-855-220-2580 to reset your PAC.

Frequently Asked Questions

FAQs and troubleshooting for Two-Step Verification.

I don't want to enroll in 2SV

2SV is mandatory for all Interior Savings members who use online banking or the mobile.

If you are unable to enroll, please contact our Member Service Centre at 1-855-220-2580

I didn't receive my verification code. What do I do?

SMS Text Message
If you didn't recieve a text code, select "Send a new verification code" link in the Enter Your Verification Code screen to have a new code sent.

Email
If you’ve registered for 2-Step Verification using an email address, make sure to check your spam/junk folder. If you still haven’t received a code, you can click on the “Send a new verification code” link in the Enter Your Verification Code screen to have a new code sent.

It's also possible that the incoming code was marked as spam and/or blocked. Please check your blocked numbers list within your mobile device.

Please call our Member Service Centre at 1-855-220-2580 if you require assitance with updating your phone or email on file for 2SV.

I lost my phone and/or can't access my email

If you are unable to access you mobile phone or email associated with your 2SV Login, please call our Member Service Centre at 1-855-220-2580 to reset your 2SV. You will be prompted to re-enroll when logging into Online Banking.

I want to update my 2SV information

To update your phone number or email for 2SV:

Desktop:

Login to Online Banking
Select "Profile and Preferences" from the left hand navigation menu
Select "Change 2-Step Verification Information"
Select the pencil icon for either the phone or email you want to edit (or select the circle-plus icon to add a phone or email).
Follow the prompts to update your phone number and/or email for 2SV

Mobile App:

Login to Online Banking from the mobile app
Select "Settings" from the navigation menu
Select "2-Step Verification Settings"
Select the pencil icon for either the phone or email you want to edit. (or select the circle-plus icon to add a phone or email).
Follow the prompts to update your phone number and/or email for 2SV

Will my code expire?

Yes. Each code expires 10 minutes from the time it is sent.

Is there an option to add a trusted device?

No. Any high-risk login will be subject to 2SV login.

This offers additional protection to both Android and iOS operating systems. If you are an Android user, you must set up 2SV. iOS users with biometric login enabled are also encouraged to enable 2SV as it helps safeguard accounts against fraud.