INTERAC® E-TRANSFERS

If you are under the age of 18 and wish to have your limits increased temporarily, please contact us.

_{*An additional $4.00 charge per e-Transfer will be added when an e-Transfer is sent to a non-participating Financial Institution.}

_{*Included as a transaction within your monthly personal or business package transaction limit. $1.50 for Community Builder Accounts.}

1. Log in to Online Banking on desktop or a mobile device
2. Select "Transfers" on the left hand navigation on a desktop or from the top left hamburger menu on a mobile device.
3. Select "Send Interac e-Transfer"
4. Select the recipient you would like to transfer to or add a new one.
5. Select the method you would like to send by
6. Select the account you would like to send money from
7. Enter the amount of money you want to send
8. You can enter a short message for the recipient. The message should not contain the answer to the security question.
9. Click Send Transfer to complete the transaction
10. If not already updated, it will prompt you to update the recipients' security answer, and then proceed with sending.
    
    

What you Should Know

• Interior Savings Canadian personal chequing packages include Interac® e-Transfers as a transaction within your monthly chequing package transaction limit.
• It can take up to 30 minutes* for the recipient to receive an email informing them that you have sent them money.
• If the recipient's financial institution does not offer the e-Transfers, the deposit could take up to 3-5 business days to process and a $4.00 fee will be deducted from the deposit amount.
• If the recipient has not deposited the money that you sent to them, you can send them an email reminder by selecting Resend on the Pending e-Transfer page. Keep the password secret so that only you and the recipient know the answer.

1. Log in to Online Banking on a desktop or mobile device
2. Select "Transfers" on the left hand navigation on desktop or from the top left hamburger menu on a mobile device
3. Select 'Send Money"
4. Select "Pending" to view an e-Transfer that you have sent but has not yet been deposited
5. Click Cancel to cancel the transfer and to deposit the money back into your account

Any service charges will not be refunded when you cancel an e-Transfer.

1. Click the link in the email or text message. You will be directed to a special site operated by Certapay, an Interac subsidiary.
2. Follow the instructions on the Certapay site and select Interior Savings
3. Follow the instructions on the Certapay site to log in to Online Banking
4. Log in to Online Banking and enter the answer to the security question
5. Choose the Interior Savings account into which you wish to deposit the money
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What You Should Know

• There is no fee to deposit an e-Transfer into your account
• If you do not want to deposit the money into your account you can decline the transfer.
• For mobile phone transfers if you do not have a data package on your phone you will need to enter the URL link via any internet connection to complete the transfer.

Using the Request Money Feature

Using online or mobile banking you select a contact from your list, enter an amount and an account where funds are to be deposited as part of the request. There is even an option to add a personalized message.

If it’s a business, enter an invoice number and send the request

An Interac® e-Transfer notification will then be sent to the contact. Once they receive the notification, they can fulfill the request by logging into their online banking, and the funds will be immediately deposited into your account.
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Request Money Feature for Small Businesses

The Request Money feature is available for small business members and will enable your business to turn online banking into a business payments hub.

With Request Money for Small Business you will be able to:

• Request funds for outstanding payments
• Receive funds faster

​Using Interac® e-Transfer is convenient, but for members waiting to be paid it’s never fast or easy enough. That’s why there’s Autodeposit. It is a secure way to receive money without having to answer security questions for every transaction.

Autodeposit is designed to make receiving money easier by linking your email address to a bank account at your financial institution. When an Interac® e-Transfer is sent to you the payment will automatically be deposited into the bank account associated with your email address. You will receive a notification that funds were deposited. Now, there is no need to select the Financial Institution, login to online banking and answer a security question.

All you need to do is enter your email address and select the bank account you want associated with your account. It only takes seconds to set-up and allows you to get back to doing what you love faster.

Setting up Autodeposit

1. Login to Online Banking on a desktop or mobile device
2. Select 'Transfers' from the left hand navigation on a desktop or from the top left hamburger menu on a mobile device
3. Select 'Autodeposit' and follow the instructions
   
   

Autodeposit for Small Businesses

Autodeposit is available for small business members and will enable your business to turn online banking into a business payments hub.

With Autodeposit for Small Business you will be able to:

• Track payments online
• Improve cash flow management