Let us guide you through the steps you need to protect yourself and your money should your card/wallet become lost or stolen.
Thieves act fast, so call Interior Savings immediately to report your cards missing and put a hold on them.
Business Hours: 1-855-220-2580
After Hours: 1-866-932-2490
International: 1-925-357-4891
Canada & the US: 1-855-341-4643
International: 1-647-252-9564
Visa: 1-800-847-2911
Mastercard: 1-800-627-8372
American Express: 1-800-869-3016
Make note of everything in your missing wallet and file a report with the police. You may need this later to dispute fraudulent transactions or identity theft.
Setting up a fraud alert with the credit bureaus means any new credit requests must be approved by you first.
Equifax: 1-800-465-7166
TransUnion Canada: 1-800-663-9980
If your SIN was in your wallet, get in touch with Services Canada ASAP. Their agents will help put in place measures to protect your identity.
Within Canada: 1-866-274-6627
Outside Canada: 1-506-548-7961
You’d be surprised what can be used as ID. Make sure you cancel any membership and loyalty cards to minimize a thief’s access to your personal information.
If your driver’s license and BCID were in your wallet, you’ll need to report their loss to ICBC and visit your nearest driver licensing office to replace them.
ICBC: 1-800-950-1498
Keep an eye on your accounts. If you notice any suspicious activity, get in touch with us immediately.
If you’ve replaced your credit card(s), make sure you update any automated payments to avoid missed payments and late fees.
Do you really need all those cards? Purging monthly and keeping only the cards you frequently use will minimize your risk of identity theft. Do not carry cheques in your wallet.
Leave your SIN and birth certificate at home unless you really need them. All that personal information is an identity thief’s dream.
Keep a secure record of all your cards, along with the numbers to call if they’re missing. That way you can act quickly when needed.
Please contact us and we'll be happy to answer any questions or concerns you may have.
