Spruce System Integration FAQs

Account numbers are changing for all products after the integration. These will appear on your statements and within your online and mobile banking after April 23.

To identity your accounts, we suggest looking at your recent transactions first. If you are still unable to identify your accounts, please visit an Interior Savings branch or call our Member Service Centre at 1-855-220-2580.

When you log into online or mobile banking for the first time after the integration, you’ll be prompted to set up 2-Step Verification. 

This is a mandatory enhanced security feature to protect your account from unauthorized access. It sends you a single-use verification code by SMS or email to confirm your identity if an unusual login is detected.

Learn More about 2SV >

Transaction history is being converted, and you will have access to it again on April 24. However, there will be a change in how long transaction history is held:

• Demand transaction history – up to two years through online banking
• Lending transaction history – up to three years through online banking

For additional transaction history post-integration, please refer to your e-Statements.

Please phone the Member Service Centre at 1-855-220-2580 or visit a branch after April 23 to receive a temporary password you can use to access Small Business Online Banking for the first time after the integration.

If you are trying to accept an e-Transfer manually, make sure you are selecting "Interior Savings" as your BC Credit Union. If you haven't yet logged into your account, you'll also need to register or reset your Personal Access Code for Online Banking prior to deposit the e-Transfer.

We also recommend registering for Autodeposit to make depositing future e-Transfers easier.

Learn More about Autodeposit >

After the integration on April 23, members will need to input their Interac e-Transfer recipients and their contact information again. 

Setting up Autodeposit

1. Login to Online Banking
2. Select 'Transfers'
3. Select 'Autodeposit' and follow the instructions

Standard lines of credit will not be impacted by the integration. However, after April 23, if you have a mortgage-secured line of credit, it will appear as a separate product in your statement and within your online and mobile banking account summary. So, for instance, if before, you had a chequing account with the line of credit attached, you will now see two separate accounts: a chequing account and a line of credit account, with their own balances and account details.

This means a couple of things for those with a mortgage-secured line of credit:

1. Deposits – The main change you will see is around deposits. Previously, if you made a deposit to your chequing account, that deposit was automatically applied to the balance of your line of credit attached to that account. Because your line of credit is now functioning as a separate lending product, you now have control over when and how you want to pay back the principal balance of your line of credit.

Going forward, to make a principle payment on your outstanding line of credit balance, you will need to transfer money into your line of credit account. You can do this transfer via online banking or contact us to assist you. If you would like to set up a recurring monthly payment to the principal balance of your line of credit, we can set that up as a pre-authorized payment. Interest payments on your line of credit will continue to be automatically be pulled from your chequing account on the last day of the month.

2. Withdrawals – Withdrawing funds from your line of credit will be virtually the same. When you withdraw funds, they will come from your chequing account. If your account balance reaches zero, then the excess funds will automatically be withdrawn from the line of credit linked to that account. You may also transfer funds from your line of credit into any of your other accounts.

One difference you may see is more transactions on your statement (to show funds drawing from the line of credit and depositing to the chequing account).

To help you identify these accounts after they are separated:

• The name of your chequing account will be included.
• The name of your new line of credit account will show as a separate account with a new account number. When looking in online banking, this will likely appear toward the bottom of your list of accounts.

If you have a line of credit attached to your chequing account and you write a cheque for more money than is in that account, the system will automatically transfer the funds needed from the line of credit.

If you would like to have other chequing accounts act in the same manner, please visit your branch or call the Member Service Centre at 1-855-220-2580.

Your mortgage-secured line of credit will continue to automatically transfer interest-only payments from your chequing account on the last day of the month.

Withdrawing funds from your mortgage-secured line of credit will be virtually the same – funds will first be taken from your chequing account. If its balance reaches zero, any excess funds will automatically be withdrawn from your line of credit. You can also transfer funds from your line of credit to your other accounts.   

No. Pre-authorized debits and credits cannot be set up on a line of credit. Instead, you will have to run any pre-authorized debits and credits through your chequing account, and then you can transfer money to or from your line of credit. If a pre-authorized debit goes through your chequing account and there aren’t enough funds for it, the balance will be transferred from your line of credit to your chequing account.

No. If the line of credit monthly interest payment is due and there are not enough funds in the chequing account, these funds will not transfer from the line of credit. This means the line of credit will become delinquent.

Your member number will not change post-integration. However, your account numbers will change for all products. These will appear on your statements and within your online banking after April 23.

To ensure you can easily identify your accounts, we recommend giving them a nickname you will easily recognize (e.g. Vacation Fund or Chequing Account). You can do this by going to “My Accounts” and clicking “Rename an Account” within your online or mobile banking.

If you have cheques for your accounts, you will not have to get new ones, but future cheque orders will require your new account number.

The BizEccount will be unaffected by the system integration. Existing account holders will be able to use it as normal. However, the option to open a new BizEccount account will no longer be available after April 23.

Standard lines of credit will not be impacted by the integration. However, after April 23, if you have a mortgage-secured line of credit, it will be separated from your chequing account and appear as a separate account on your statements and in your online/mobile banking account summary, with its own balance and account details.

As a result, you will have control over when and how to make a principal payment. Rather than funds automatically being withdrawn from your chequing, you will need to transfer money directly into your line of credit account via online banking or by contacting 1-866-562-5411 toll-free. For convenience, you can also set up a recurring monthly payment.

Information that members see on their statements is organized differently. With the integration, each member now has their own account number and products will show under each member’s account number. Members who were a joint member or second named on an account prior to integration now have a separate account number, and the statements will show jointly held products.

Starting with April month-end, statements will be created based on account ownership to ensure information is kept private. This means:

• Main member on an account – After integration, members who are the main or first named person on an account will continue to receive statements via their preferred method – paper or e-Statement.

• Second named member on an account – After integration, members who are the joint or second named person on an account will only receive an e-Statement going forward.

Paper statements and e-Statements will continue to be sent at the end of each month. However, you’ll only receive one statement that covers all the products you hold, and businesses will receive a separate business statement.

Please Note: due to the integration, members will receive two statements for this April only

• April 1 to April 20 for activity prior to the integration
• April 24 to month end for activity post-integration

Moving forward, members who own and therefore whose name is on an RRSP, TFSA or RRIF contract will be the only members who will see these products on their statement.

There are some changes to how you can access statements from before April 2023:

·  Main member on an account – Prior to integration, members who were the main or first named person on a membership will be able to view prior monthly e-Statements in online banking by clicking ‘My Accounts’, then ‘View e-Statements’.

• Second named member on an account – e-Statements from previous months are not available to members who are not the main member on an account. However, banking history is available in online and mobile banking for all account signers.

If you require a copy of an old paper statement, please call the Member Service Centre at 1-855-220-2580 or visit your local branch.

If you use online banking, you have the option to receive statements electronically (called e-Statements) instead of paper statements by mail. These e-Statements can be downloaded, kept as an electronic copy or printed as needed at home.

To sign up for e-Statements, please visit your branch or call the Member Service Centre at 1-855-220-2580.